Shipping policy

Shipping Policy

Thank you for shopping with Under His Wings Co. 🪽 We are a small Hawaiʻi-rooted business, and each order is prepared with care.

Processing Times
Please allow approximately 3–5 business days for in-stock orders to be processed before shipment. Processing times do not include weekends or holidays.

During new releases, restocks, or periods of high order volume, processing may take a little longer. Any extended processing times will be communicated on our website or social media.

Custom Orders
Custom and personalized items may require additional processing time. Estimated processing times will be provided when applicable.

Shipping Rates
Shipping costs are calculated at checkout based on your order and delivery location.

Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available. Please allow time for the carrier to update your tracking status.

Delivery Times
Delivery times are estimates and begin after your order has been processed. Once a package has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of our control.

Incorrect Shipping Addresses
Please double-check your shipping address before submitting your order. Under His Wings Co. is not responsible for delays or packages delivered to an incorrectly entered address.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has begun processing or has shipped.

Lost, Delayed, or Damaged Packages
If you experience an issue with your shipment, please contact us with your order information and we will do our best to assist you. Packages marked as delivered but not received may also require contacting the shipping carrier.

Questions?
For questions regarding your order or shipping, please contact us through our website or message us on Instagram at @underhiswings.hi.