Refund policy

Return & Refund Policy

We hope you love your order from Under His Wings Co. If there is an issue with your purchase, please reach out and we’ll do our best to help.

Hats & Non-Custom Items
Returns or exchanges may be requested within 14 days of delivery. Items must be unworn, unused, and in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Stickers
All sticker sales are final. If your sticker arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Custom & Personalized Items
Custom decals and personalized products are made specifically for you and are therefore final sale. We cannot accept returns, exchanges, or cancellations once production has begun. If we make an error with your custom order or it arrives damaged, please contact us so we can make it right.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and work with you on an appropriate replacement or refund.

Refunds
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

Contact Us
For return or order questions, please contact Under His Wings Co. through our store contact page or message us on Instagram at @underhiswings.hi.